FAQs
Placing Your Order: What are the benefits of ordering online?
Our checkout is quick, convenient, and 100% secure order anytime: 24 hours a day, 7 days per week! Receive an instant order confirmation, Online orders are sent directly to our warehouse for priority processing, Tracking information is automatically emailed when order is shipped.
Payment Methods: What types of payment do you accept?
VISA, MasterCard and Bank Transfers. All bank transfers are subject to a clearing period of 5 business days prior to order shipment.
Free Shipping: Is shipping free within the states?
Yes! Most of our products qualify for FREE SHIPPING within the states with no hidden fees.
Shipping Time: How long will it take for my outboard to arrive?
Shipping time will vary depending on location (typical transit time is 3-7 business days within the states and about 7 business days for international shipping).
Tracking Info: How is tracking information provided?
Tracking information is provided via email, typically within 24-48 hours of your order being placed online. The tracking information will be located on your final receipt/invoice.
Freight Damage: What do I do if my outboard is damaged in transit?
Freight and shipping damage shall be reported to Alpha Marine Outboards within three (3) calendar days of receipt of goods. It is the purchaser/customer responsibility to note any damage before signing the delivery receipt. If damage has occurred to the outboard, purchaser shall make note of such before signing for delivery. Customer shall not refuse delivery of the outboard based on damage. In the event of shipping or freight damage, customer shall keep and safeguard all factory packaging, including, but not limited to, all external packaging, all internal styrofoam, bubble wrap, and cardboard supports. In the event a product was damaged during shipment and proper and timely notification was given to Alpha Marine Outboards, we’ll file a damage claim with the carrier. Damage or loss of goods that are outside the control of Alpha Marine Outboards is not to be considered basis for waiver of the cancellation and refused shipments provision contained herein.
Shipping Outside U.S.: Do you ship outside the U.S.?
Yes, we do ship outside the United States per manufacturer guidelines.
Used/Non-Current: Do you sell used or non-current outboards?
Yes. We sell brand new and used outboards.
Trade-Ins: Do you accept trade-ins?
No. Sorry, we do not accept trade-ins outside of our own local market. Due to shipping costs, it is nearly impossible to run a successful trade-in operation. Selling your engine outright will generally yield higher returns and there is no wasted shipping cost.
