Refund and Returns Policy

At Alpha Marine Outboards, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your outboard motor or accessory, we’re here to help with our straightforward refund and returns policy.

Return Eligibility

You may return an item within 30 days of purchase for a refund or exchange under the following conditions:

  1. Unused Condition: The item must be unused, in its original packaging, and in the same condition as when you received it.
  2. Proof of Purchase: You must provide a receipt or proof of purchase from Alpha Marine Outboards.

Non-Returnable Items

Certain items are not eligible for return or refund, including:

  • Products that are damaged, used, or not in their original packaging.
  • Special order items that were specifically ordered for you and are not part of our regular inventory.

Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email our customer service team at [email protected] or call us at +1 (681) 533-0266 to request a return authorization (RA) number.
  2. Packaging: Pack the item securely in its original packaging, including all accessories and manuals.
  3. Return Shipping: You are responsible for return shipping costs, unless the return is due to an error on our part or a defective item.
  4. RA Number: Clearly mark the RA number on the outside of the package and include a copy of the original receipt inside.
  5. Return Address: Ship the package to:

    Alpha Marine Outboards Attn: Returns Department, 9874 Franklin Ave. Reseda, CA 91335.

Refund Processing

Once we receive your returned item and verify its eligibility, we will process your refund or exchange within 7-10 business days. Refunds will be issued to the original form of payment used for the purchase.

Exchanges

If you wish to exchange an item for a different model or size, please contact us to arrange the exchange. Additional shipping charges may apply for exchanges.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or provide instructions for returning the item at our expense.

Contact Us

If you have any questions or concerns about our refund and returns policy, please contact us:

Email: [email protected]

Phone: +1 (681) 533-0266

Our customer service team is available to assist you during business hours, Monday to Friday, 9:00 AM – 5:00 PM (local time).

Thank you for choosing Alpha Marine Outboards. We value your business and are committed to ensuring your satisfaction with every purchase.